Facilities
We are pleased to offer a number of facilities including Shop Mobility, the Radar Key system for disabled users, Baby Changing in the Ladies Toilets and the Child Safe Zone service. We have the following services available for our Customers:
- Customer Care Desk
- Phone Booths
- How To Find Us And Parking
- Toilets & Baby Changing
- Disabled Facilities
- Child Safe Zones
Customer Care
We provide information about the Pallasades, its stores and the city centre including events happening in Birmingham. We also sell stamps and souvenirs as well as providing a charity gift wrapping service, all proceeds go to SPOCC charity – Society of Parents of Children with Cancer.
Customer Care Opening hours Mon - Sat 9-5.30pm, Sundays 11-4pm.
Customer Care can be contacted on 0121 643 4035
Phone Booths
At The Pallasades Shopping Centre, phone booths can be found at West Terrace outside Oswald Bailey and Hair Express. There are also booths available on East Mews opposite The Works.
How To Find Us And Parking
The Pallasades Shopping Centre provides the first point of entry to the City Centre for most shoppers and is commonly regarded to as "the gateway to the city".
Whether arriving by rail, car, bus or tram; the Pallasades Shopping Centre is conveniently situated in the City Centre just above Birmingham New Street Station.
Click here to see a map of our location
Click the links below to see how to get here:
Toilets & Baby Changing
Public toilets are conveniently located at the Stephenson Street exit by Army & Navy Careers service
Baby Changing is available – this is a clean & secure service which is kept locked to ensure safety & availability. A key is available from the toilet attendant or the Customer Care Desk.
Disabled Facilities
We have wheelchairs & electric scooters which are available from the Customer Care Desk. These can be booked with customer care in advance on 0121 643 4035. Please bring some ID with name and address as proof or Shop Mobility membership.
We also have a radar lock system in the toilets for the disabled toilet to ensure that there is access available at all times.
Please note Guide Dogs are always welcomed at our shopping centre.
Child Safe Zones
Child Safe has been successfully introduced in 40 shopping centres across the UK since it was launched in 2003, but has never operated before throughout an entire city centre. The initiative works by providing children with free wristbands for parents to write their contact number on so that, in the event of a child being lost, the parents can be contacted quickly. The wristbands will be available from Shopping Centres, Markets, Tourism Centres, Central Library, Attractions and the City Centre Street Wardens.
Birmingham also has its own Child Safe telephone number 08702 116 999 which is dedicated to the city centre shopping areas. The number, displayed on eye-catching, child-friendly posters in shop windows, puts parents and guardians through to an automated system, devised to help them make contact with the security team closest to them.
Jonathan Cheetham, Chair of Birmingham City Centre Partnership said "We have worked very closely with the West Midland Police, security teams and retailers across the city to enable us to bring the Child Safe initiative to Birmingham. We are delighted to be the first city centre in the UK to offer the scheme city wide to include retailers around New Street, High Street, Corporation Street, Bull Street and Great Western Arcade, as well as those situated within the Bullring, The Pallasades Shopping Centre, Pavilions, The Mailbox, and the Markets area."
http://www.birmingham.gov.uk/bccp/childsafe/
Getting Here By Rail
Birmingham New Street is Birmingham's most important station for both local & National Services with other city centre rail stations being Moor Street & Snow Hill.
As you come out of the ticket barriers at New Street Station, go straight ahead up the escalators and you will be in the Pallasades Shopping Centre.
Getting Here By Bus
The nearest bus stops to the Pallasades are located in Stephenson Street, Corporation Street, Bull Street, Navigation Street, Station Street, Hill Street & Queensway. The main entrance is up the ramp off New Street, adjacent to Corporation Street; there are also entrances off Stephenson Street, Station Street and through the Bridgelink from the Bullring.
Getting Here By Car
The Pallasades Shopping centre Car Park is conveniently placed near to the shops. There are 1200 spaces at The Pallasades Car Park which is managed by NCP and links directly into the shopping centre. For NCP Enquires, please call 0121 643 0549.
Take the turning up SmallBrook Queensway with the new SAS Radisson on the left. At the first set of traffic lights, turn left up Hill Street; the entrance is off Hill Street on the right for both the Pallasades Lower and Upper Car Parks.
Getting Here By Tram
Wolverhampton to Birmingham Snow Hill Tram. Walk down Bull Street, turn left down Corporation Street. The Pallasades Shopping Centre will be straight ahead up the ramp off New Street.
